Contact our Helpline

If your baby has developed a group B Strep infection, it can be difficult to know where to turn. Our confidential Helpline is here to provide information and support and answer your questions.

Group B Strep Support has been providing information and support to families and healthcare professionals for over 25 years, supported by an expert Medical Advisory Panel.

We provide:-

A confidential listening service
Information to families and healthcare professionals wanting to know more about group B Strep
Help and support to families, including parents, suffering from the devastating consequences of GBS infection.

Call or e-mail us

Our Helpline is available weekdays, Monday to Friday (excluding Bank Holidays) from 9am to 5pm, providing information and support about group B Strep.

Our Helpline is staffed by our small team, and can provide general information on group B Strep and the latest guidelines, and a listening ear.

We will do everything we can to make you feel comfortable, to listen and understand and to answer any questions you have. Your calls and emails are completely confidential.

We cannot provide diagnoses or give medical advice – if you need medical advice, please contact your health professionals.

Helpline Number: 0330 120 0796 (9am – 5pm Monday – Friday)

Email: info@gbss.org.uk Emails are answered during office hours only

I found your website extremely helpful and our chat very encouraging yesterday and would just like to thank you for putting my mind at ease. In my first pregnancy I was told by a receptionist that I was a carrier of strep b and had to find my own information about it, but a lot was very scary. My labour was normal but very restricted I felt like I didn’t have many choices. This time around I’m a lot more prepared.”
Kelly Fullman

Our Helpline is a confidential service. We want you to feel safe when you talk to us. We would only need to share what you tell us with someone if:

you ask us to get you help because you can’t do this yourself
we believe someone else is at risk of serious harm
you are under 18 and we think you are at risk of serious harm
you are over 18 and have told us your name and where you are, and we think you are at risk of serious harm.

Phone calls from UK landlines are charged at local rates.

Charges from mobile telephones vary considerably. The charge for your call will depend on your mobile phone provider and the contract that you have with them. Many phone contracts will include 0300 numbers in your monthly ‘minutes’.

Group B Strep Support does not get any money from telephone calls to our Helpline.

If you need general information on group B Strep, visit our summary page here.

If you suspect your baby has group B Strep infection, get medical help immediately by contacting your GP or NHS 111. In an emergency call 999, or go to your nearest accident and emergency department.

Medical information and advice
NHS 111 (England and Scotland)
NHS Direct Wales 0845 4647
Northern Ireland – contact your GP out-of-hours service

Emotional support

Samaritans 116 123 (this number is free to call) or email Jo@samaritans.org

If you have any questions about Group B Strep, please call our helpline

Mon-Fri 9am-5pm

0330 120 0796

Or email us at info@gbss.org.uk