Without you, we would simply not exist. That is why your trust is vital to us and why we make these promises to you.
We are incredibly grateful to everyone who donates, volunteers or does fundraising activities on our behalf. Every day you and others like you make a huge difference by supporting our work.
Group B Strep Support is proud to be working with the Fundraising Regulator to champion honesty, accountability and transparency. Our commitment to ensuring our fundraising activity is open, legal and fair is enshrined in the fundraising code of practice. By registering with Fundraising Regulator, the independent regulator of charitable fundraising, we are committing ourselves to the Institute of Fundraising’s Codes of Fundraising Practice – the standards set for fundraisers in the UK.
We will commit to high standards
- We will adhere to the Fundraising Code of Practice.
- We will monitor fundraisers, volunteers and third parties working with us to raise funds, to ensure that they comply with the Code of Fundraising Practice and with this promise.
- We will comply with the law as it applies to charities and fundraising.
- We will display the Fundraising Regulator badge on our fundraising material to show we are committed to good practice.
We will be clear, honest and open
- We will tell the truth and we will not exaggerate.
- We will do what we say we are going to do with the donations we receive.
- We will be clear about who we are and what we do.
- We will give a clear explanation of how you can make a gift and change a regular donation.
- Where we ask a third party to fundraise on our behalf, we will make this relationship and the financial arrangement transparent.
- We will be able to explain our fundraising costs and show how they are in the best interests of our cause if challenged.
- We will ensure our complaints process is clear and easily accessible.
- We will provide clear and evidence-based reasons for our decisions on complaints.
We will be respectful
- We will respect your rights and privacy.
- We will not put undue pressure on you to make a gift. If you do not want to give or wish to cease giving, we will respect your decision.
- We will have a procedure for dealing with people in vulnerable circumstances and it will be available on request.
- Where the law requires, we will get your consent before we contact you to fundraise.
- If you tell us that you don’t want us to contact you in a particular way we will not do so. We will work with the Telephone, Mail and Fundraising Preference Services to ensure that those who choose not to receive specific types of communication don’t have to.
We will be fair and reasonable
- We will treat donors and the public fairly, showing sensitivity and adapting our approach depending on your needs.
- We will take care not to use any images or words that intentionally cause distress or anxiety.
- We will take care not to cause nuisance or disruption to the public.
We will be accountable and responsible
- We will manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public.
- If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint. We will listen to feedback and respond appropriately to the compliments and the criticism we receive.
- We will have a complaints procedure, a copy of which will be available on our website or available on request.
- Our complaints procedure will let you know how to contact the Fundraising Regulator in the event that you feel our response is unsatisfactory.
- We will monitor and record the number of complaints we receive each year and share this data with the Fundraising Regulator on request.
How to complain
If you’re unhappy with our work, we’d like to hear about it – we see it as an opportunity to learn and improve. You can contact us to make a complaint by calling 0330 120 0796 weekdays between 9am and 5pm, by e-mail firstname.lastname@example.org or by letter. You can also use these contact details to discuss any issues or to provide feedback.
We’ll always make sure that:
- your complaint is acknowledged speedily and recorded
- your complaint is heard and investigated effectively
- your complaint is dealt with in an appropriate, fair and timely manner
- we learn from your complaint.
We will get back to you within three working days and commit to responding in full within ten working days. If you’re not satisfied with our response, you can contact the Fundraising Regulator for advice.
If you use our complaints procedure, you’re agreeing that we can use the personal information you send us for purposes connected with your complaint.